Frequently Asked Questions

Please read our FAQ before sending us a message.

What exactly happens after ordering?

After ordering you will promptly receive an order confirmation via e-mail. After the order has been processed in our database, the package will leave our warehouse on the same day, or, at the latest, the following work day.

Which payment methods are accepted in the Online Shop?

We accept payment using credit, debit and prepaid cards of Visa, Mastercard, Maestro, American Express, Diners, Discover and using the Masterpass electronic wallet. Possibility of 3 interest-free installments for amounts over 300 €. We accept also payments by direct bank transfer services and by cash on delivery.

How secure is shopping in the Online Shop? Is my data protected?

Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will be processed on the bank’s secure-server side.

What is our bank account number for direct bank transfer payment method?

You can make the payment directly into our bank account. Please use your Order ID as the payment reference. Your order will not be shipped until the funds have cleared in our account. Please complete the process within 24 hours as then your products will be released. After your payment please send us the payment receipt per e-mail at

Our bank account numbers are:

    IBAN: GR0401407040704002002021828
    Account holder: Sampsonidis Panagiotis
    IBAN: GR0301722220005222100827663
    Account holder: Sampsonidis Panagiotis
    IBAN: GR4202602030000840201944871
    Account holder: Sampsonidis Panagiotis


Contact Details

E-shop office:
Address: Tsimiski 67, 54622, Thessaloniki, Greece 
Tel.+30 2310 223 239 (Contact hours: Monday – Friday from 11.00 – 19.00 GMT+2)

Address: Tsimiski 47, 54622, Thessaloniki, Greece
Tel. +30 2310 256 872

Send us an email